Privacy Policy – New Era Printing

Last Updated: 10-07-2025

Welcome to New Era Printing Ltd (“we,” “us,” or “our”). This privacy policy outlines how we collect, use, and protect your personal information when you use our website or engage with our printing services. By using our site or providing your details, you agree to the terms of this policy.

Information We Collect

We may collect and process the following types of data:

Personal Information

  • Name
  • Company name (if applicable) address
  • Contact details (email, phone number, address)
  • Billing and payment details
  • Project/job information provided during order placement or enquiry

Technical Information

  • IP address
  • Browser type and device details
  • Time zone settings
  • Website usage and access logs (non-cookie-based)

Service Interaction Data

  • Order history and invoice details
  • Customer communication records (emails, calls, messages)
  • Uploaded artwork or project content (where applicable)

How We Use Your Information

We collect and use your data for the following purposes:

  • To process orders and deliver printing services
  • To manage communication and respond to enquiries
  • To issue quotes, invoices, and payment processing
  • To maintain internal records for accounting and service delivery
  • To improve our services and customer experience
  • To comply with legal and tax obligations

Legal Bases for Processing

We process your personal data based on the following legal grounds:

  • Contractual Obligation: To provide you with the services you request
  • Consent: Where you’ve given clear permission (e.g. for marketing updates)
  • Legal Compliance: To meet obligations under law (e.g. HMRC recordkeeping)
  • Legitimate Interests: For running our business and ensuring customer satisfaction

Data Sharing and Disclosure

We do not sell or rent your personal data. We may share it with third parties where necessary:

  • Trusted service providers: For hosting, IT support, invoicing, or logistics
  • Payment processors: To handle secure payment transactions
  • Legal or regulatory bodies: If required by law, or in connection with legal claims

All partners are contractually obliged to handle your data securely and only for specified purposes.

Data Security

We implement appropriate technical and organisational security measures to protect your data. These include:

  • Secure servers and backups
  • Access control and user permissions
  • Antivirus and firewall protection
  • Staff training in data handling best practices

Although we take reasonable precautions, no method of transmission over the internet is completely secure.

Data Retention

We retain your personal data for as long as is necessary to:

  • Fulfil the purpose for which it was collected
  • Maintain customer records
  • Comply with legal or tax obligations (usually up to 6 years)

Once no longer needed, data is securely deleted or anonymised.

Your Rights

Under data protection law, you have the right to:

  • Access: Request a copy of your personal data
  • Rectify: Request corrections to inaccurate information
  • Erase: Ask us to delete your data when no longer required
  • Restrict: Request limited use of your data in specific cases
  • Object: Object to the use of your data for marketing purposes
  • Portability: Request a copy of your data in a structured format

To exercise your rights, please contact us using the details below.

Updates to This Policy

We may occasionally update this privacy policy. Any changes will be posted on this page, and the “Last Updated” date will be amended. Please review it periodically to stay informed.

Contact Us

If you have any questions or wish to exercise your rights under this policy, please contact:

New Era Printing Ltd
21 Vernon Drive, Battlefield Enterprise Park
Shrewsbury, Shropshire, SY1 3TF

Email: hello@neweraprinting.co.uk

Phone: 01743 295881

Website: https://neweraprinting.co.uk

Ready to talk?

Do you have a big idea we can help with?

The best creative ideas can only be had through collaboration, so we encourage our clients to speak with us directly, ensuring that the right advice is given and our clients receive their perfect printing and marketing materials.